- Our number one priority is to ensure that all our customers enjoy a safe and fulfilling experience under our organization. Therefore, it is important that you go through the information below for a thorough understanding of the terms and conditions in regard to how our trips operate. If you have any questions regarding our terms and conditions, please feel free to contact us at any time.
Trip Cost Includes:
All land and domestic air transportation stated in the detailed itinerary
All meals and accommodation stated in the detailed itinerary
3 bottles of drinking water per person per day
Full services of trip leaders, local guides, porters and cooks when applicable
All primary entrance fees to the sites that are stated in the detailed itinerary
All performances and entertainments that are stated in the detailed itinerary
Domestic travel insurance of up to RMB 300,000 per person
All meals and accommodation stated in the detailed itinerary
3 bottles of drinking water per person per day
Full services of trip leaders, local guides, porters and cooks when applicable
All primary entrance fees to the sites that are stated in the detailed itinerary
All performances and entertainments that are stated in the detailed itinerary
Domestic travel insurance of up to RMB 300,000 per person
Trip Cost Excludes:
International flight transfers, except otherwise stated
Any food or beverage consumption outside of the meals stated in the detailed itinerary
Beverages other than tea during meals
Extra tipping to trip leaders, drivers, or local guides
Mandatory international travel insurance
Secondary entrance fees to any sites
Any entertainment that is not stated in the detailed itinerary
Charges for special services, paid phone calls, room up-grades, and mini-bar at hotels
Any food or beverage consumption outside of the meals stated in the detailed itinerary
Beverages other than tea during meals
Extra tipping to trip leaders, drivers, or local guides
Mandatory international travel insurance
Secondary entrance fees to any sites
Any entertainment that is not stated in the detailed itinerary
Charges for special services, paid phone calls, room up-grades, and mini-bar at hotels
Accommodation Standards:
We understand that a certain level of accommodation comfort is expected by our guests. We should make our best efforts to chose the best available hotels or lodgings at the best location in a given city or town that comply with the relevant industry standards. We normally reserve the standard rooms with two beds at star rated hotels, but at your request we could also arrange for room up grades if it is available. At the smaller towns or villages however, we may sometimes choose to accommodate you at the local guest houses or inns, provided that they are comfortable, clean, safe, and cozy in atmosphere. For extra special trips that take us out into the wilderness, it is possible that we may be staying with locals inside their homes, yurts, or camping in tents. The type of accommodation during a trip can also be a very special part of the overall travel experience, and we would always select the most appropriate style of accommodation to complete your experience.
Health and Safety
Throughout our trips, we will always put your health and safety before anything else. Therefore, under unsafe circumstances, such as natural disasters or epidemic outbreak etc., we have the right to alter a trip's itinerary or cancel a trip and shall provide you with 100% refund for that part of the trip which is cancelled. Besides our mandatory insurance which covers you up to RMB 300,000, it is also highly recommended that you have extra international medical and accident insurance coverage. It is also your responsibility to inform us of any medical conditions and/or food allergies that you may have, so that we would be able to evaluate your suitability for a particular trip, and to take extra precautions during the trip to ensure your safety and welfare.
Payment, Cancellation, Refund Policy
- All trip reservations must be made by paying 50% deposit of the total price of the reserved trips, the balance trip payment may be paid according to a payment method and time line which is agreeable to both parties.Trip cancellations by the customer may be subject to deductions for the cost which has already occured. All cancelations made 5 days or less before the departure date are subject to a penalty charge of RMB 150 per day on the number of days in the trip itinerary for the time and resources spent in organizing.
We reserve the right to charge customers a re-scheduling fee for any trip reservations that are requested to be re-scheduled by the customer through no fault on our part. If a customer has commenced on a trip's itinerary but does not continue for the entirety of the scheduled trip, the customer shall be entitled to a refund of a percentage of the total price of the reserved trip, with this amount of refund being reduced pro-rata to the number of days that the customer has actually spent on the scheduled trip.
Liabilities
- Red Gate China Travel Services is a travel consulting company that specializes in designing unique travel programs in China. We work in close partnership with many major Chinese travel companies and we strictly adhere to the tourism laws and regulations of China. As we value our relationship with our customers, any disputes shall be settled through friendly negotiations prior to taking further formal action.
Before you join a trip, it is your responsibility to fully understand any risks that maybe involved in the program's activities. We do not take any responsibilities for accidents or injuries that occur during a trip and that is caused by unsafe or negligent conduct on the customer's part, or through a customer engaging in activities outside of our travel program.